Financial performance is critical to the sustainability of the Group as well as our ability to meet our commitments and create value for our stakeholders. We therefore place great emphasis on producing a healthy financial scorecard at the end of every year.

In addition, we undertake advanced planning and preparatory work to ensure that the Group is adequately prepared and has the capacity to operate critical business functions during emergency events.

Implementation of activities aimed at developing new products or services or improving existing products, services or processes to increase competitive advantage. This includes leveraging digital innovations to deliver new product offerings and utilising Industry 4.0 applications to improve processes, services and business models.

Implementation of a customer-centric culture to enhance customer satisfaction, including ensuring the quality of products and services, establishing mechanisms to gauge customer satisfaction and building positive relationships with customers.

Offering of products and services with sustainability features, particularly those that contribute to the attainment of United Nations' Sustainable Development Goals (SDGs) as per the four pillars of 'Peace, Prosperity, Planet and People'.

This includes products that promote sustainable agriculture, improve healthcare and well-being, contribute towards quality education, enable sustainable cities and communities, support the rule of law for peace and shared prosperity, encourage financial inclusion as well as ensure access to affordable energy for all.