Undertaking of advanced planning and preparatory work to ensure that the Company is adequately prepared and has the capacity to operate critical business functions during emergency events. This includes putting in place documented procedures that guide in responding, recovering, resuming and restoring operations to a pre-defined level following any disruption.

Business continuity planning covers, amongst others: IT disaster recovery, business recovery, crisis management, incident management, emergency management and contingency planning.

Implementation of activities aimed at developing new products or services or improving existing products, services or processes to increase competitive advantage. This includes leveraging digital innovations to deliver new product offerings and utilising Industry 4.0 applications to improve processes, services and business models.

Implementation of a customer-centric culture to enhance customer satisfaction, including ensuring the quality of products and services, establishing mechanisms to gauge customer satisfaction and building positive relationships with customers.

Offering of products and services with sustainability features, particularly those that contribute to the attainment of United Nations' Sustainable Development Goals (SDGs) as per the four pillars of 'Peace, Prosperity, Planet and People'.

This includes products that promote sustainable agriculture, improve healthcare and well-being, contribute towards quality education, enable sustainable cities and communities, support the rule of law for peace and shared prosperity, encourage financial inclusion as well as ensure access to affordable energy for all.